?Aren?t I coddling him?? asks Sara, my client.? I?m coaching her on handling her emotionally?explosive subordinate, Joan, who a week earlier had erupted in a fit of yelling, then had dropped her ID card on Sara?s desk and gone home. The next day, Sara?s boss Dan ? and the firm?s CEO Tammy ? accepted Joan?s apology and told Sara she?ll have to take Joan back.? The following week, I?m helping Sara figure out how to lead someone with an explosive temper who effectively can?t be fired. ?Coddling?? I ask. Sara shrugs. ?Joan blew up when I asked her how she was coming on a task I?d assigned her.? I was just following up.? Later, she tells Dan and Tammy that I?m pressuring her.? ?Are you on board with letting her come back?? I prompt. Sara nods decisively. ?What happens if Joan blows up again?? I ask. ?She goes home for [...]
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